Returns & Exchanges

Return Policy

At RiveLingerie.com, we want you to be completely satisfied with your purchase. We accept returns within 30 days of the delivery date for items in their original, unworn condition with all tags attached and packaging intact. All luxury items must be returned in their original protective packaging and must not show any signs of wear or alteration.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Log into your account on RiveLingerie.com and navigate to the ‘Returns Center’
  2. Select the order containing the items you wish to return
  3. Choose the specific items for return and select your reason
  4. Print the pre-paid return label that will be generated
  5. Carefully package the items in their original packaging
  6. Include the original packing slip and return form
  7. Affix the return label securely to the package
  8. Drop off at any authorized carrier location

Return Processing Timeline

Once we receive your return at our fulfillment center, please allow 5-7 business days for processing and inspection. You will receive an email notification confirming when your return has been processed. Refunds will be issued to the original payment method within 10-14 business days after return approval. The processing time by your financial institution may vary.

Return Shipping Costs

For returns within the United States, a flat fee of $9.95 will be deducted from your refund to cover return shipping costs. For international returns, customers are responsible for all return shipping charges and customs fees. We provide complimentary return shipping only in cases where we have made an error or the item is defective.

Exchange Policy

We are pleased to offer exchanges for different sizes of the same item, subject to availability. To request an exchange:

  1. Follow the standard return process outlined above
  2. Select ‘Exchange’ as your return reason
  3. Specify the desired size in the exchange request
  4. If the requested size is available, we will ship the new item once the original is received
  5. If the requested size is unavailable, we will process a refund

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within 7 days of delivery. We will arrange for a prepaid return label and expedite either a replacement shipment or full refund, including original shipping charges. Please provide photographs of the damage or defect to facilitate the process.

International Returns

We accept returns from international customers, however:

  • Customers are responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • Refunds are issued for merchandise value only
  • Customs duties and import taxes are non-refundable
  • Returns must clear customs and may be subject to additional fees

Final Sale Items

The following items cannot be returned or exchanged:

  • Items marked as “Final Sale” or “Clearance”
  • Gift cards and e-gift certificates
  • Items without original tags and packaging
  • Altered or customized pieces
  • Intimate apparel with broken hygiene seals
  • Swimwear with removed protective liners

Hygiene and Quality Standards

Due to the intimate nature of our products, we maintain strict hygiene standards. All returned items undergo thorough quality inspection. We reserve the right to refuse returns that do not meet our quality standards or show signs of wear.

Return Status Tracking

You can monitor your return status by:

  • Logging into your RiveLingerie.com account
  • Using the tracking number provided on your return label
  • Contacting our customer service team for updates

Holiday Return Policy

Items purchased between November 15th and December 31st may be returned until January 31st of the following year. This extended policy applies to all items except those marked as final sale.

Luxury Item Considerations

For items exceeding $500 in value, we recommend using insured shipping with tracking for returns. We cannot be responsible for return packages that are lost or damaged in transit.

Questions About Returns?

If you have questions regarding our return policy or need assistance with a return, please contact our customer service team through the portal on RiveLingerie.com. We respond to all inquiries within 24 hours during business days and are committed to ensuring your complete satisfaction.