Frequently Asked Questions
General Questions
What is RiveLingerie.com?
RiveLingerie.com is the premier online destination for luxury lingerie, offering exquisite craftsmanship, exceptional quality, and sophisticated designs for the discerning customer seeking intimate apparel of the highest standard.
Where is RiveLingerie based?
Our company operates internationally with headquarters in Europe. We serve customers worldwide through our online platform at RiveLingerie.com, ensuring the same standard of excellence regardless of location.
Do you have physical boutiques?
We currently operate exclusively through our online boutique at RiveLingerie.com to provide our customers with a curated selection of luxury lingerie accessible from anywhere in the world.
Orders & Payment
How do I place an order?
Browse our collections on RiveLingerie.com, select your desired items and sizes, and add them to your shopping bag. Proceed to checkout where you’ll provide shipping information and complete your payment securely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for larger orders. All transactions are encrypted and processed through secure payment gateways.
Can I modify my order after placement?
Due to our rapid processing system, orders cannot be modified once confirmed. We recommend reviewing your order carefully before completing your purchase.
Shipping & Delivery
What are your shipping options?
We offer several shipping methods to ensure your luxury items arrive perfectly:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Available for most locations
Do you ship internationally?
Yes, we proudly ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be displayed at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in unworn, original condition with all tags attached and packaging intact. Luxury items must be returned in their original protective packaging.
How do I return an item?
Initiate returns through your account on RiveLingerie.com. Our system will guide you through the process and provide a pre-paid return label for your convenience.
When will I receive my refund?
Refunds are processed within 7-10 business days of us receiving your return. The funds will be credited back to your original payment method.
Products & Sizing
How do I find the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend consulting our comprehensive sizing guide or contacting our style advisors for personalized assistance.
Are the colors accurate?
We professionally photograph all products to represent colors as accurately as possible. However, screen settings may cause slight variations in color perception.
What materials are used in your products?
We use only the finest materials including French lace, Italian silk, and custom-developed fabrics. Each product description includes detailed information about material composition and care instructions.
Care & Quality
How should I care for my lingerie?
We recommend hand washing in cold water with mild detergent and laying flat to dry. Specific care instructions are provided with each garment to ensure longevity and maintain quality.
Do your products come with quality guarantees?
All our products are crafted to the highest standards and include a one-year craftsmanship warranty against manufacturing defects.
Account & Technical
How do I create an account?
Click ‘Create Account’ in the top navigation of RiveLingerie.com. Registration allows you to track orders, save preferences, and receive exclusive offers.
I’ve forgotten my password
Use the ‘Forgot Password’ feature on the login page. You’ll receive email instructions to securely reset your password.
Why am I not receiving order confirmation emails?
Please check your spam or junk folder and add our email address to your safe sender list to ensure delivery of all communications.
Services & Policies
Do you offer personal styling services?
Yes, we offer complimentary virtual styling consultations. Contact our style advisors through RiveLingerie.com for personalized recommendations.
What is your privacy policy?
We protect your personal information with the highest security standards. Our comprehensive privacy policy is available in the website footer.
Do you offer gift wrapping?
Yes, we offer premium gift wrapping and discreet packaging options at checkout. Gift messages can be included upon request.
International Customers
Are prices including VAT?
Prices are displayed excluding VAT for international customers. Applicable taxes and duties will be calculated at checkout based on your shipping destination.
What about customs duties?
International customers are responsible for any customs duties, taxes, or brokerage fees imposed by their country. These charges are not included in our prices.
For any additional questions not addressed here, please contact our customer service team through the contact form on RiveLingerie.com. Our dedicated representatives are here to assist you with any inquiries.